These Terms and Conditions (“Terms”) apply to your use of our online flower delivery service provided in Highams Park and surrounding areas. Please read these Terms carefully before placing an order. By accessing our website or purchasing from us, you agree to be bound by these Terms.
Our online flower delivery service is offered to customers residing in Highams Park and surrounding neighbourhoods. These Terms embody the agreement between you, the customer, and us, the flower delivery provider, concerning all orders placed for our product range via our website.
You must be at least 18 years old and capable of entering into binding contracts to place an order with our flower delivery service. By placing an order, you confirm that you fulfil these eligibility requirements.
All flower orders must be made online through our website for delivery in Highams Park or surrounding areas. The following steps outline our order process:
We recommend verifying all order details, including recipient information and delivery dates, before confirming your purchase. If you discover errors after submitting an order, contact us immediately to attempt amendments; however, changes cannot be guaranteed after order processing has begun.
We use reasonable efforts to ensure the accuracy of our product descriptions, images, and availability; however, the nature of fresh flowers means that colours, size, or varieties might occasionally differ from those pictured. Substitutions may be made where necessary to ensure your order is fulfilled as closely as possible. If a significant change is required, we will attempt to contact you to seek approval prior to dispatch.
Our delivery service covers the Highams Park area and nearby locations as specified on our website. Delivery timeframes are guidelines only and may be affected by factors outside our control such as traffic, weather, or peak periods. We strive for prompt delivery on the selected date but do not guarantee times unless expressly agreed.
If the recipient is unavailable at the delivery address, flowers may be left securely at the property or with a neighbour, or a delivery note will be left with further instructions. It is your responsibility to provide full and accurate delivery details. Incorrect addresses may result in failed or delayed delivery, for which we cannot accept liability.
All prices displayed on our website for flower arrangements, add-ons, and delivery are inclusive of VAT unless stated otherwise. Payment must be made in full at the time of ordering, using the payment methods displayed at checkout.
We take reasonable care to ensure our website is secure and your payment details are protected. Orders will not be processed until payment is received. Should there be any pricing error, we will inform you promptly and offer the option to proceed at the correct price or cancel your order for a refund.
You may cancel an order for a full refund provided notice is given at least 48 hours prior to the scheduled delivery date. If cancellation is requested less than 48 hours before delivery, we reserve the right to refuse cancellation or refund, especially if your order is already being prepared, dispatched, or has perished.
To amend or cancel an order, please contact our customer service team using the details provided on our website. We will try our best to accommodate change requests but cannot guarantee amendments if your order is already in progress.
If you are unsatisfied with the quality of the flowers received, please notify us within 24 hours of delivery. Kindly provide details and photographs so we can assess your concerns. Where complaint is found to be justified, we may offer partial or full refunds, replacement products, or alternative remedies at our discretion.
Due to the perishable nature of fresh flowers, we may not be able to accept returns except in the case of damaged or incorrect items. Each refund or replacement is considered on a case-by-case basis for flower orders in Highams Park and the surrounding area.
We endeavour to deliver flowers in peak condition and on time for orders in Highams Park and beyond. However, we accept no liability for ancillary loss arising from:
Our maximum liability for any valid claim associated with flower delivery, non-delivery, or defective items is capped at the purchase price paid for the affected order. We do not exclude or limit liability for death or personal injury caused by our negligence or that of our employees, for fraud, or where such exclusion or limitation is not permitted by law.
All content available on our website, including text, images, logos, and designs, is owned by or licensed to our business. You may use the site only for lawful purposes related to ordering flower delivery within Highams Park and nearby areas and may not copy, reuse, or distribute content without our explicit permission.
Your personal information will be processed in accordance with our privacy policy, in compliance with UK data protection laws. We only use your information to process your flower delivery order, arrange delivery, and provide customer support. For more details, please consult our privacy policy on our website.
If any part of these Terms is held to be invalid, illegal, or unenforceable, the remainder shall continue in effect. Our failure to enforce any provision does not constitute a waiver of that provision.
These Terms constitute the entire agreement between you and us concerning online flower delivery in Highams Park and the local area, replacing any prior communications or representations.
All contracts for flower delivery services through our website, and any disputes arising, are governed exclusively by English law. The courts of England and Wales have non-exclusive jurisdiction over any such disputes.
We reserve the right to amend these Terms and Conditions at any time. Updated versions will be posted on our website with the date of revision. Your continued use of our service after changes are posted constitutes your acceptance of the revised Terms.
For help with your flower order, including questions about our Highams Park flower delivery service, amendments, or complaints, please refer to the customer assistance section on our website. We aim to resolve all issues quickly and fairly.
Note: These Terms apply to all flower delivery customers in Highams Park and the immediate surrounding areas. Please ensure you are familiar with them before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Highams Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Highams Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
