At Flower Delivery Highams Park, we take great pride in being a trusted local florist serving households and businesses across Highams Park and the surrounding areas. Our commitment is to deliver only the freshest flowers, ensuring every arrangement brings lasting joy. Our Fresh Flowers Guarantee means we stand firmly behind the quality and condition of every bouquet that leaves our store.
We understand how disappointing it can be to receive flowers that do not meet your expectations. If your order arrives damaged or in compromised condition, please notify us as soon as possible on the day of delivery. Evidence of damage (such as clear photographs) will help us promptly assess the issue and provide an appropriate resolution. Our priority is to make sure you receive the beautiful, fresh flowers you intended.
We guarantee that all flower arrangements delivered in Highams Park will be fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to our simple guidelines (such as trimming stems, changing water, and keeping arrangements out of direct sunlight or heat). Should you notice wilting or lack of freshness within this window, and you have followed the recommended care steps, do let us know so we can assist.
Your satisfaction is important to us. In the rare event that your flowers do not meet the standards of our Fresh Flowers Guarantee, you have the following options:
To be eligible, please contact us within 24 hours of delivery with details of your concern and photographic evidence, where possible. This allows us to resolve your issue swiftly and to our high standards.
Your experience matters, and feedback—positive or negative—helps us serve Highams Park better. If you wish to make a complaint, please reach out directly to our customer support team with your order details and a clear explanation of your concern. We aim to acknowledge all complaints within one working day and resolve issues within three working days whenever possible.
Our values as a local florist mean every order receives personal attention, and every complaint is taken seriously. We are always striving to exceed your expectations for fresh, beautiful flowers in Highams Park.
Flower Delivery Highams Park is honoured to be the florist of choice for so many local households and businesses. Our established reputation is founded on delivering reliable service and fresh, high-quality flowers every time. You can be confident when ordering from us that your satisfaction is our number one priority.
If you have questions about our returns, refunds, or complaints process, please don’t hesitate to contact our team. We are here to make your experience with Flower Delivery Highams Park both wonderful and worry-free.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
